When your machine signals an error, service technicians gain remote access through the NetSupport online service to help solve the problem. Via an integrated modem or Internet Remote Access, they have direct access to the control system of your machines to enable diagnosis and a detailed error analysis so that production can be resumed as quickly as possible. Minor problems can often be corrected immediately this way.

• Particularly quick diagnosis and response through direct access to the operating system
• Minimized machine downtimes
• Fast and simple program transfer should data be lost
• Saves time and money as on-site visits are avoided

There are currently two possibilities to access the operating system of your machine:

Via modem and via Internet remote access

• Remote access to machine IPC via desktop download
• Simple diagnosis function: direct access to the file level of the operating system
• Capable of optional extended direct access to the machine control system
• Data and format exchange with file transfer and backups are possible
• Capable of correction of reported errors, remote control and data transfer
• Optional network link for extended diagnosis function including the frequency converter, servo-regulated drives and PLC (Programmable Logic Controller)
• Internet Remote Access allows the transfer of particularly large data volumes