Uhlmann Customer Services: Services Tailored to Every Need

Uhlmann Customer Services
Services Tailored to Every Need

  • Original format parts, such as TopTools by Uhlmann, can contribute significantly to high overall equipment effectiveness. They are not only custom-made, but also geared to the entire packaging process.
  • Uhlmann also offers modular services and maintenance concepts, which are tailored to the pharmaceutical production process of the manufacturer.

High overall equipment effectiveness (OEE) is a key performance indicator for many manufacturers in the pharmaceutical packaging sector. Original format parts and tools can play a major role here, the essential aspect being that they are regarded in the context of the entire process. Format parts and tools must be geared to the respective machine, the packaging materials, and the individual packaging process. Even if well made, a tool from another source can cause problems such as creasing of the lidding material, poorly formed pockets, or faulty blister sealing. Furthermore, such a tool can have an adverse effect on the machine itself, affecting the sealing and forming station, the drives, or bearings, for example. This leads to unscheduled downtimes, and reduces the speed of the machine as well as the overall efficiency.

Not just a format part, but a comprehensive package
Those unwilling to take risks rely on original format parts and tools such as TopTools by Uhlmann. This concept not only includes a precision tool, but also a comprehensive package covering consultation, design and production, quality control, acceptance, and commissioning. Every TopTool is discussed in detail with the customer before it is manufactured and run in under simulated production conditions on a machine in the Uhlmann Test Center. Twenty blister machines representing all generations of equipment are available for this. Endoscopic tests, knurl measurements on sealing tools, and the testing of blister tightness ensure top quality results. “Custom-made and perfectly aligned to the respective machine and the specific packaging process, TopTools give our customers a decisive competitive edge”, explains Michael Mrachacz, Head of Customer Services at Uhlmann.

ToolManagement by Uhlmann
The procurement of first-class format parts is an essential step toward consistently high quality. Those also wishing to organize their processes efficiently should manage all format parts professionally. Irrespective of the make, the ToolManagement System by Uhlmann automatically checks the availability of parts and effectively simplifies the retooling process.

Individual combination of services

An efficient pharmaceutical packaging process also demands appropriate support and services, such as ServicePlus by Uhlmann. This is based on the modules telephone hotline, remote service, on-site service, and spare parts availability. Each customer chooses between the basic, comfort, or premium version of these modules as needed. In the case of single-shift operation, for example, the basic version of telephone hotline and remote service suffices. For three-shift operation, the premium version, with 24/7 support and the extremely short response time of just one hour, is recommended. This modular system allows the tailoring of a service package to suit the production process.

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Uhlmann Pac-Systeme GmbH & Co. KG is a leading global systems supplier for the packaging of pharmaceutical products in blisters, bottles, and cartons. In addition to its innovative packaging lines, Uhlmann provides consultation, project management, and extensive services from a single source. The company is part of the Uhlmann Group, which generated sales amounting to EUR 374 million with its workforce of over 2,000 in the business year 2016/2017.