Flexible support at a fixed price.
Service – as much as necessary, as little as possible. Aligned to your requirements and production conditions. No problem. Select different modules and form a service package tailored to your needs. Combine telephone hotline, remote service, on-site service, and spare parts availability in the versions basic, comfort, and premium.
- Telephone hotline: Mondays to Fridays, from 6:00 a.m. to 10:00 p.m. (CET)*
- Remote service: extended availability of troubleshooting backup to telephone hotline
- Service technician: visit within an agreed time
- Spare parts: you receive a proposal to optimize your spare parts inventory. Dispatch of stocked parts ex works by the end of the following working day*
- Telephone hotline: 24/7**
- Remote service: maximum availability of troubleshooting backup to telephone hotline
- Service technician: on-site support on the following day**
- Spare parts: we analyze the critical parts of your machines and reach an agreement with you on optimum maintenance measures and inventories. Dispatch of stocked parts ex work by the end of the following working day*
* Working days: Mon.–Fri. excluding legal holidays
** Excluding 24.–26.12., 31.12. and 01.01.