
Person to person at all times: our services for you.
Time is money and the right contact is invaluable. Our services division places competent persons at your disposal to answer your questions promptly and assist you. No matter whether a part needs replacing, the software needs a performance upgrade, or your team has to contend with an outbreak of flu: our services are your solutions. So that your spare part is delivered the next day, a computer expert attends to your software via remote control, or external skilled workers stand in to cover your staff shortage.
Find the suitable Support services

Flexible support at a fixed price.
Service – as much as necessary, as little as possible. Aligned to your requirements and production conditions. No problem. Select different modules and form a service package tailored to your needs. Combine telephone hotline, remote service, on-site service, and spare parts availability in the versions basic, comfort, and premium.

Straight to the point.
You need prompt assistance? Our specialists are at your disposal via our telephone hotline. You receive competent and direct support. Choose between different availability versions depending on your needs. More information is available under ServicePlus.

Assistance at the touch of a button in connection with our 24h Telephone hotline.
Fast assistance at the touch of a button: responsible here is the Excellence United Service Portal. You submit your service inquiry directly via the HMI and initiate your request via our 24h Service hotline. Our experts respond immediately and provide prompt assistance via multimedia-based remote diagnosis. Irrespective of where you are located.

Here and now.
From A, such as Angola, to Z, such as Zimbabwe. It makes no difference to us where your production facilities are located – we are at your disposal! One hundred service technicians are available worldwide to maintain your machines, carry out inspections – and, of course, solve acute problems. Prompt attention and quick assistance are assured.

Quality is indispensable.
Welcome to the Uhlmann parts world. You receive all the spare parts you require for the operation of your machines within the shortest possible time. If required, we also complete professional installation. And that is not all: our active spare parts management helps optimize your inventory and save costs. Speaking of saving: use the convenient options of ordering parts on the Internet or using our CD-ROM – that saves time.

Optimized inventory.
Spare parts inventory
Would you like to make your spare parts inventory more effective for your machines? We would be glad to help you on the basis of our active spare parts management. We optimize your parts inventory in four stages in accordance with your machines, production, and maintenance strategy. Included in this service is information on discontinued parts and suitable alternatives.

Your individual parts catalog.
The Uhlmann PartsManager is an electronic spare parts catalog on CD-ROM or USB stick. A genuine highlight: easy identification of spare parts, because in the PartsManager you will only find the parts installed in your Uhlmann machines. This enables you to work with your own individual catalog.

Click, click, done.
Make life easy for yourself: with our E-Commerce. A multimedia-based online inquiry, information, and ordering system for thousands of spare parts. You can quickly and easily order spare parts on the internet, seven days a week, 24 hours a day. In German, English, French, and Spanish. If desired, we can also integrate our spare parts catalog PartsManager for extended parts identification using exploded drawings.

Qualification made easy.
You receive all documentation required for qualification and validation – for machines as well as subsequently supplied components. These comply with your requirements and, of course, with FDA, 21 CFR Part 11, GMP and GAMP guidelines. The sole purpose: reliable packaging with top quality and perfect processes.

We lend a hand.
You have a staff shortage? No problem! Our qualified service technicians gladly pitch in – as long as you want. To bridge vacation periods, introduce different shifts, or to cover in cases of sickness or peak loads. They give support to speed up the operation of a new machine, run in new forming materials and format parts, provide on-the-job training, or improve productivity.

Relocate with ease.
Whether merging or changing sites, or a production relocation: we help you to pack – no matter where you are in the world. In detail, this means that we plan, organize, and supervise the move, dismantle the equipment, organize its transportation, and reinstall it – with the necessary country-specific modifications, and upgraded should you so wish. We then assist recommissioning so that you can resume production as smoothly as possible.
Newsroom
Services
Services
Trade press
04.05.2023
Uhlmann Pac-Systeme presents innovative service solutions for more sustainability in the packaging process
An important element in making packaging machines more efficient and thus more environmentally friendly is their adaptation to…
Products
News
Format Parts
Blister Lines
BEC 300
Training services
07.11.2022
Europharma Alliance: contract manufacturer relies on format parts expertise from Uhlmann
Everything is firmly in place and you are anxiously awaiting the order - and when it arrives, things have to move very quickly -…
Products
News
Blister Lines
Training services
BEC 400
Sustainability
28.06.2022
More sustainable pharmaceutical packaging with the BEC 400 blister line from Uhlmann
Many pharmaceutical companies have set themselves ambitious sustainability targets and are assuming environmental and social…
Services
News
Training services
15.03.2022
Any time and any place: Individual training courses from Uhlmann
Have the coronavirus restrictions thwarted your efforts to offer advanced training in the past two years? Does your employees'…
Services
News
Support services
01.02.2022
Even more manpower in the Uhlmann spare parts service
Uhlmann is taking its comprehensive spare parts service one step further: With even more manpower and concentrated expertise, the…
Services
News
Training services
Blister Lines
BEC 300
21.01.2022
BEC training for smooth commissioning
How does Uhlmann support pharmaceutical companies in the smooth commissioning of new packaging lines? With extensive training for…
Services
News
Support services
10.11.2021
Ramp-Up3 Support
Get through the initial phase with confidence with Ramp-Up3 Support
How can you speed up the production ramp-up of new or…
Services
Customer Stories
Support services
E-Commerce
04.10.2021
BAYER uses Uhlmann E-Commerce to implement digital purchasing processes
The B2B integration with Uhlmann is an important milestone and will enable new, timely processes in terms of the procurement of…
Services
Trade press
04.10.2021
Integrated ordering process at Bayer and Uhlmann
Just one click and the spare part for the pharmaceutical packaging line is already on its way. Thanks to the integration of…
Services
News
Maintenance services
16.06.2021
Failure Mode, Effects and Criticality Analysis
Double performance with the Uhlmann FMECA
One of our German customers succeeding in doubling the OEE of their packaging…
Services
News
Support services
05.03.2021
Find out more about Customer Self-Service:
Find out more about Uhlmann E-Commerce!
Do you want to shop for spare parts and use lots of other services for your Uhlmann…
Services
News
Maintenance services
11.02.2021
Calibration service:
As precise as on the first day: Simple calibration on site
With the new Uhlmann calibration service you can now benefit from…