Find the suitable Support services

Flexible support at a fixed price.

Service – as much as necessary, as little as possible. Aligned to your requirements and production conditions. No problem. Select different modules and form a service package tailored to your needs. Combine telephone hotline, remote service, on-site service, and spare parts availability in the versions basic, comfort, and premium.

Straight to the point.

You need prompt assistance? Our specialists are at your disposal via our telephone hotline. You receive competent and direct support. Choose between different availability versions depending on your needs. More information is available under ServicePlus.

Assistance at the touch of a button in connection with our 24h Telephone hotline.

Fast assistance at the touch of a button: responsible here is the Excellence United Service Portal. You submit your service inquiry directly via the HMI and initiate your request via our 24h Service hotline. Our experts respond immediately and provide prompt assistance via multimedia-based remote diagnosis. Irrespective of where you are located.

Here and now.

From A, such as Angola, to Z, such as Zimbabwe. It makes no difference to us where your production facilities are located – we are at your disposal! One hundred service technicians are available worldwide to maintain your machines, carry out inspections – and, of course, solve acute problems. Prompt attention and quick assistance are assured.

Quality is indispensable.

Welcome to the Uhlmann parts world. You receive all the spare parts you require for the operation of your machines within the shortest possible time. If required, we also complete professional installation. And that is not all: our active spare parts management helps optimize your inventory and save costs. Speaking of saving: use the convenient options of ordering parts on the Internet or using our CD-ROM – that saves time.

Optimized inventory.

Spare parts inventory
Would you like to make your spare parts inventory more effective for your machines? We would be glad to help you on the basis of our active spare parts management. We optimize your parts inventory in four stages in accordance with your machines, production, and maintenance strategy. Included in this service is information on discontinued parts and suitable alternatives.

Your individual parts catalog.

The Uhlmann PartsManager is an electronic spare parts catalog on CD-ROM or USB stick. A genuine highlight: easy identification of spare parts, because in the PartsManager you will only find the parts installed in your Uhlmann machines. This enables you to work with your own individual catalog.

Click, click, done.

Make life easy for yourself: with our E-Commerce. A multimedia-based online inquiry, information, and ordering system for thousands of spare parts. You can quickly and easily order spare parts on the internet, seven days a week, 24 hours a day. In German, English, French, and Spanish. If desired, we can also integrate our spare parts catalog PartsManager for extended parts identification using exploded drawings.

Qualification made easy.

You receive all documentation required for qualification and validation – for machines as well as subsequently supplied components. These comply with your requirements and, of course, with FDA, 21 CFR Part 11, GMP and GAMP guidelines. The sole purpose: reliable packaging with top quality and perfect processes.

We lend a hand.

You have a staff shortage? No problem! Our qualified service technicians gladly pitch in – as long as you want. To bridge vacation periods, introduce different shifts, or to cover in cases of sickness or peak loads. They give support to speed up the operation of a new machine, run in new forming materials and format parts, provide on-the-job training, or improve productivity.

Relocate with ease.

Whether merging or changing sites, or a production relocation: we help you to pack – no matter where you are in the world. In detail, this means that we plan, organize, and supervise the move, dismantle the equipment, organize its transportation, and reinstall it – with the necessary country-specific modifications, and upgraded should you so wish. We then assist recommissioning so that you can resume production as smoothly as possible.

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Format Parts

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07.11.2022

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BAYER uses Uhlmann E-Commerce to implement digital purchasing processes

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Failure Mode, Effects and Criticality Analysis

Double performance with the Uhlmann FMECA

 

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Find out more about Customer Self-Service:

Find out more about Uhlmann E-Commerce!

 

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Calibration service:

As precise as on the first day: Simple calibration on site

 

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Efficient maintenance

Maintenance speeded up with replacement assemblies

 

Speed up the maintenance of your Uhlmann packaging machine as much as…

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